AN IMPORTANT MESSAGE FOR OUR CUSTOMERS

Update on our business operations from 5 November to 2 December 2020.

4 November 2020 Update

Following the announcement of new national restrictions from 5 November until 2 December 2020, we want to update our customers on a number of changes to our dealership operations and services during this period.

AFTERSALES OPERATIONS (SERVICE & PARTS): OPEN AS USUAL

Our Aftersales operations will, in accordance with Government guidelines, remain open as usual for all your essential service, repair and MOT requirements.

Our contactless handover, vehicle sanitisation, personal and vehicle protective equipment and social distancing measures, ensure we continue to operate in accordance with COVID-19-secure guidelines.

Existing Service/Repair Bookings - All existing bookings are unaffected and we are open to take new appointments or assist you with any service, MOT or repair query you may have (via email and phone).

MOT Bookings - At the time of writing, no announcements have been made regarding any further MOT extension. You are therefore encouraged to keep any existing appointments or book soon for your upcoming MOT.

SALES OPERATIONS: OPEN ONLINE AND BY TELEPHONE - “CLICK & COLLECT” SERVICE AVAILABLE

From Thursday 5 November, our physical sales showroom will be temporarily closed to the public for appointments and or test drives in accordance with Government requirements.

We will REMAIN OPEN THROUGHOUT NOVEMBER TO HANDLE YOUR ENQUIRIES VIA EMAIL (sales@allams.com) OR BY TELEPHONE (01372 743322). During the current lockdown period we will be operating the reduced digital sales opening hours of Monday to Friday, 10am until 4pm.

We will be on hand to assist you and handle all aspects of purchasing a new or used car. We can offer Zoom Video calls, telephone appointments and organise finance from the comfort of your home.

If you have ordered a new vehicle for delivery in November or if you order a vehicle digitally or by telephone during November, we offer a “Click & Collect” service with a contactless and hygienic handover process from a designated outdoor area.

For the latest information from SKODA, including frequently asked questions regarding sales, finance, aftersales, warranty and recalls please visit:-

www.skoda.co.uk/discover/coronavirus-covid-19-update